Job Description

Analyst, Corporate Social Responsibility and Impact 

Position Summary

The Analyst, Corporate Social Responsibility (CSR) and Impact reports to the Manager, CSR and is responsible for supporting the strategy, development, awareness and best practices for corporate philanthropy programs including execution of crewmember engagement initiatives and customer facing campaigns. The Analyst will be a thought leader with the goal of optimizing data to enhance internal and external storytelling opportunities. The Analyst will build relationships with a variety of operational workgroups, businesses and charitable partners to support development and maintenance of branded programs/initiatives. The Analyst must be comfortable working in a fast-paced, non-routine in-office work environment and is an engaging professional with good judgement and autonomous decision making, whose personal values at all times match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

• Manage and analyze CSR program data, preparing timely reports that contribute to the overall JetBlue For Good philanthropic storytelling. Includes development of quarterly and year end reports, program recaps, awards submissions and the annual JetBlue Social Impact report
• Work closely with key stakeholders to develop, enhance awareness and engagement with all JetBlue For Good programming
• Work cross collaboratively with Brand, Marketing, Corp. Com., and other business units to develop, implement and track, internal and external communications across owned channels; social media, in-flight entertainment, crewmember communications. Develop and manage project timelines and media calendars from strategy and planning to overall implementation
• Support project manager with crewmember volunteer programs as needed including management of external partnerships, building CSR brand awareness as well as supporting the JetBlue For Good Community Connection program requests for CSR/Liaisons and Airports
• Work with Analyst to support the development of JetBlue Foundation communications and marketing plan to drive engagement and enhance JetBlue exposure in the STEM (Science, Technology, Engineering and Math) space
• Manage engagement and programming with CSR TrueBlue donate partners including management of customer awareness campaigns, tracking of customer and JetBlue TrueBlue Point donations
• Research and communicate to various stakeholders the competitive landscape to stay informed of trends and developments in CSR such as industry best practices, regulations, certifications, etc.
• Maintain CSR inboxes and respond to requests and questions internally and externally
• Research, gather and prepare data to help support creation of presentation materials and metrics for Senior Leadership
• Support administrative tasks as assigned, including scheduling of meetings and development of presentation materials and reports for CSR
• Assist in coordination of CSR events and programs
• Support disaster response needs and initiatives as needed
• Support assigned tasks related to CSR programming including in person and virtual events 
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or Journalism; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
• One (1) year of experience in the CSR or nonprofit industry, or in roles that exhibit skills and experience in project management and communications
• Strong interest in providing high quality administrative support to a professional team 
• Skilled user of MS Office (Word, Excel, Outlook, PowerPoint, Access)
• Experienced and comfortable working with numbers and databases
• Impeccable attention to detail
• Strong document management skills
• Skilled writing capabilities, ability to build presentation materials for Senior Leadership
• Ability to work well independently and with a team
• Excellent time management skills, aptitude for proper task prioritization, and a results-oriented work process
• Ability to handle sensitive matters with discretion
• Available for frequent overnight travel (25%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Two (2) years of experience supporting corporate engagement, philanthropic programs or similar marketing, communications or data analytics fields. Demonstrated knowledge and/or understanding of corporate philanthropic programs 

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $64,350.00 and $89,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

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